Permanent full time opportunity
Friendly team environment
Rostered Day Off approximately every 3 weeks

About Us

City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse community of around 130,000 people, and a strong and growing Smart City economy including more than 13,000 local businesses, Macquarie Park, world-class hospitals, and a leading university. All balanced with beautiful bushland, riverfront parks, open spaces, and sport facilities.

Our council delivers a broad range of services, projects, programs, and events. We are actively committed to innovation, sustainability, resilience and providing exceptional customer experiences, and this relies on attracting and keeping great people. We offer a range of benefits, including flexible work arrangements, health and wellbeing programs, a learning and development program including study support, and a reward and recognition program.

About The Role

Do you have experience dealing with customers and enjoy the challenges that come with delivering outstanding levels of customer service in a fast-paced team environment? Are you available to work evenings and weekends as well as holidays? Can you be relied upon to work agreed shifts and work schedules?

If you answered "Yes" to the above, you should consider working as a Customer Service Officer at the Ryde Aquatic Leisure Centre.

The focus of your role will be to assist patrons of RALC, and you will be the first point of contact for all customer enquiries. Your duties will include answering telephone enquiries, responding to email and front desk service. You will be processing forms as well as point of sale transactions and Swim School administration. If you are a team player with excellent customer service skills who can use initiative to solve day to day customer related issues this is a role you will enjoy.

Key Responsibilities

Provide exceptional customer service to all patrons visiting Ryde Aquatic Leisure Centre, ensuring a positive and enjoyable experience.
Handle inquiries, memberships, bookings, program registrations, and payments efficiently and accurately.
Assist with swim school enrolments and administration.
Enforce safety regulations and rules to maintain a secure environment for all patrons.
Address patron concerns or complaints promptly and professionally escalating to management when necessary.
Maintain cleanliness and organisation of the retail shop, reception, and other designated areas within the facility.
Administrative tasks such as inventory management, coordinating birthday parties, records management and swim school absences under the supervision of management.
Serve as a liaison between patrons and management, conveying feedback, suggestions, and concerns to relevant parties for consideration and action.

Essential Requirements

High School Certificate or equivalent, or demonstrated experience in a customer service position.

Your commencing annual salary will range from $59,126.94 to $76,865.02 pa + Superannuation, dependent on your experience and qualifications.

Culture & Benefits

Work 37.5 hours a week to get a Rostered Day Off approximately every 3 weeks
Long service leave after 5 years
18 weeks paid parental leave (for eligible employees)
3 extra grant days at Christmas
Annual performance reviews and Award increases
Opportunity to sign up as a fitness passport member
Various health & well-being initiatives (i.e. flu vaccinations, etc.)

How To Apply

Please ensure you give full answers to the online application questions, showcasing your abilities and experience. Your answers, in conjunction with your resume, will determine if you are invited to an interview.

Please note you do not need a “password” to use our on-line application system, however you have the option save and return to your application prior to the closing date. In addition to answering the online questions, this position requires you to attach your Resume to complete the application process. Please note, you are not required to submit a cover letter or a statement addressing selection criteria.

Closing Date: Sunday 24 May 2026 at 11:30pm

If you would like to know more, please see the position description or contact Melinda Contino on 02 8878 5112 for a confidential discussion.

City of Ryde is committed to Equal Employment and Child Safety

City of Ryde

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Customer Service Officer - Ryde Aquatic Leisure Centre