Member Experience & Wellness Concierge
This isn't a typical front desk role. It's equal parts member experience and hands-on wellness — and it's one of the most interesting positions we're hiring for at launch.
SFIDI is a performance and recovery precinct opening June 2026 inside the Rialto on Collins Street, Melbourne. We've built something genuinely different: a space where serious training meets intelligent recovery, designed exclusively for the people who work here every day.
We're looking for exceptional people to be the face of that experience.
THE ROLE
You'll split your time between two things: delivering a premium front-of-house membership experience, and guiding members through our recovery suite. That means you'll need to be sharp with people, confident with technology, and genuinely curious about what the recovery modalities you're working with actually do.
On any given day, you might be onboarding a new member, explaining the difference between infrared sauna and red light therapy, managing bookings on Hapana, and making sure a first-timer feels completely at ease in the float bed.
WHAT YOU'LL BE DOING
• Creating a premium first impression for every member who walks in
• Managing bookings, membership enquiries, and payments via SFIDI platforms
• Guiding members through recovery services — cryotherapy, infrared sauna, float bed, red light therapy
• Explaining the benefits of each modality clearly and confidently
• Maintaining the feel, presentation, and hygiene of the space to a very high standard
• Building real relationships that support member retention from day one
WHAT WE'RE LOOKING FOR
• A warm, confident, professional presence — people feel at ease around you
• Excellent communication and genuine attention to detail
• Ability to stay composed and proactive in a fast-paced environment
• Real interest in health, performance, and wellness
• Willingness to learn everything about the services you're delivering
• Current Senior First Aid and CPR
Helpful but not required: experience in a gym, clinic, wellness, or hospitality environment; familiarity with recovery modalities; a background in exercise science, nutrition, physiotherapy, or a related field.
HOURS
Availability required within our operating hours: 5:30 am – 8:30 pm, Monday to Friday. No weekend work at this stage. Full-time and casual availability considered.
WHY SFIDI
• High-performance, health-focused environment
• Access to premium recovery and wellness services
• Ongoing education and development
• Opportunity to grow within the business
• Collins Street, Melbourne CBD
We're opening in mid-June 2026 and building the team now.
If this sounds like the right fit, apply via LinkedIn or send a brief note and your CV to challenge@sfidi.com with the subject line Member Experience & Wellness Concierge.
We'd love to hear a little about what draws you to this kind of role — not just your experience.
