Location: Jindalee Fitness, Brisbane

Reports To: General Manager

Direct Reports:

2 x Sales Consultants
Marketing Assistant
Reception/Member Engagement Team

Why Join Jindalee Fitness 24/7?

We’re not your average gym. We’re proudly independent, locally owned, and community-obsessed — building a space where every member and team member feels supported, inspired, and proud to belong.

With a huge member base and significant investment in new facilities and member experiences in the next 3-6mts, we’re growing fast and setting a new standard in fitness and lifestyle. This is your chance to lead that growth and shape the full member journey — from the first tour to the 500th workout — creating wow moments every day.

We share our success and offer bonus and incentive programmes.

Why you'll love working with us!

Believe fitness should feel fun, inclusive, and motivating — never intimidating
Want to be part of a local success story, not a faceless franchise
Are excited by innovation — we’re building a category-leading Fitness & Wellness experience, and digitising our services and investing new facilities, equipment.
Value freedom and ownership — we back our team to try, test, and lead

Position Overview

The Member Experience & Sales Manager is the engine behind our growth and our culture. This role blends people leadership, sales execution, and community engagement to drive acquisition, retention, and lifetime value across our member base.

You’ll lead a high-energy team, own the sales funnel, elevate the service experience, and bring our brand to life through every touchpoint.

Key Responsibilities

Own the member acquisition strategy — lead generation, tours, referrals, follow-ups and onboarding
Train and coach the sales team to deliver consistent, high-converting, values-led interactions
Build and optimise sales systems and campaigns with support from our Marketing Assistant
Track performance and conversion metrics daily — you’re as comfortable with KPIs as you are on the gym floor
Deliver strategic input into membership offers, pricing tiers, and value-add services (e.g. Recovery & Wellness)

Member Experience & Retention

Champion the end-to-end member journey — from first hello to long-term loyalty
Create and implement retention initiatives, check-ins, onboarding pathways, and “surprise and delight” moments
Proactively review member feedback, usage patterns, and churn indicators to drive improvements
Partner with the Wellness and Fitness teams to align services with member needs and goals

Community, Culture & Communication

Be the face of JF247: warm, approachable, and plugged into our community
Run club events, challenges, and engagement activations that bring people together
Oversee all outbound communication — EDMs, signage, announcements, socials — ensuring it’s on-brand and impactful
Build relationships with local businesses and community partners to increase club visibility and goodwill

Team Coaching & Culture

Lead, mentor, and inspire our front-of-house, membership, and marketing teams
Create an environment of performance, positivity, and ownership
Provide coaching, onboarding, and development plans to grow your people and build future leaders

Who you are..

A proven team leader with 3–5 years’ experience in fitness
A natural relationship builder who thrives in a people-first, community-driven environment
A sales-savvy operator who loves the numbers, hits goals, and knows how to motivate others to do the same
Obsessed with delivering stand-out service and creating memorable customer journeys
Tech-comfortable and data-aware — you can navigate CRM systems, marketing platforms, and dashboards with ease

Perks

Free JF247 membership + family discounts
Pathway to full-time and career progression into sales or leadership
Paid birthday leave + regular team socials
Discounts on supplements, café items, and wellness services
Work with a fun, motivated team who truly care about members

Application Process

Interested candidates should submit their resume and a cover letter though seek detailing their relevant experience and passion for the fitness industry.

Jindalee Fitness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Jindalee Fitness 247 jobs

Member Growth & Experience Manager

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