Who are we?

5 Hounds is a veterinary-founded fresh food company on a mission to help dogs live longer.

We’ve seen firsthand, in clinic and at home, the power of real food. The improvements in skin, digestion, energy and long-term health are undeniable. Yet the majority of dogs are still being fed ultra-processed diets and managed reactively, rather than proactively.

We believe the industry has it backwards.

So we built something different… lightly cooked, species-appropriate meals, backed by veterinary insight and delivered directly to dog owners across Australia.

But 5 Hounds is more than food.

It’s a movement around education, community and raising the standard of care for dogs.

We are product-obsessed. We care deeply. And we’re just getting started.

Our Mission

Dogs are getting sicker, earlier.

Chronic disease, cancer, obesity. These are now the norm, not the exception.

Our mission is simple:

Help dogs live longer, healthier lives through better nutrition and better decisions.

The Role

This is not your typical customer service role.

You will be the front line of 5 Hounds, guiding customers through nutrition, transitions and real-life health challenges.

You’ll combine empathy with clinical thinking, helping dog owners feel supported, educated and confident in their decisions.

What you’ll do

Respond to customer enquiries across email, chat, phone and social platforms
Support dogs transitioning onto fresh food (including fussy eaters and sensitive guts)
Provide guidance around feeding plans, portions and product selection
Troubleshoot common issues (loose stools, appetite changes, weight concerns)
Educate customers on longevity, gut health and real food feeding
Work closely with Dr Will and Dr Sienna on more complex cases
Turn everyday conversations into meaningful customer experiences

What you’ll bring

Strong belief in fresh food feeding and preventative health
Excellent communication skills (warm, clear, and confident)
Ability to think critically and problem-solve
Passion for helping people and their dogs
Comfortable in a fast-paced, growing business

Why join 5 Hounds?

Work directly alongside veterinarians shaping the future of dog health
Be part of a fast-growing Australian start-up with a real mission
Make a genuine impact on dogs and their owners every single day
Join a tight-knit, ambitious, dog-obsessed team

5 Hounds by Dr Will

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