Dynamic customer service role with a real community impact
Play a primary role in Aquatic Safety
Friendly team environment

About Us

City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse community of around 130,000 people, and a strong and growing Smart City economy including more than 13,000 local businesses, Macquarie Park, world-class hospitals, and a leading university. All balanced with beautiful bushland, riverfront parks, open spaces, and sport facilities.

Our council delivers a broad range of services, projects, programs, and events. We are actively committed to innovation, sustainability, resilience and providing exceptional customer experiences, and this relies on attracting and keeping great people. We offer a range of benefits, including flexible work arrangements, health and wellbeing programs, a learning and development program including study support, and a reward and recognition program.

About the Role

In this position you will be rostering casual staff, booking primary and secondary school swimming programs for each term, and providing administrative support to the Learn to Swim program by moving, enrolling and cancelling students from classes.

You will also be assisting in training, instruction, and supervision of learn to Swim teachers and providing on ‘on deck’ support to the Supervisor Swim School. In this position you will also be required on occasion to undertake the instruction of Learn to Swim classes.

About You

You are a dynamic and proactive individual with a passion for delivering outstanding services to the community. You are a team player who is organised and great a problem-solving competing prioritise. The successful candidate will be able to demonstrate excellent communication skills and outstanding customer service and composure under pressure.

In addition, you will also have:

AUSTSWIM Teacher of Swimming and Water Safety Qualification
Valid NSW Working with Children Check
Valid CPR certificate
Demonstrated swim school administrator experience
Demonstrated Learn to Swim Teaching experience

Your commencing annual salary will range from $66,286.17 to $86,172.02+ Superannuation, dependent on your experience and qualifications.

Culture & Benefits

Commitment to providing opportunities for work/life balance
Hybrid work from home and office arrangements available for eligible positions
Flexibility regarding start and finish times to suit your lifestyle
Long service leave after 5 years, then accrued monthly
18 weeks paid parental leave (for eligible employees)
3 extra grant days at Christmas to ensure you have time to enjoy the holiday
Annual performance reviews and Award increases
Opportunity to sign up as a fitness passport member
Various health & well-being initiatives (i.e. flu vaccinations, etc.)

How to apply

Please ensure you give full answers to the online application questions, showcasing your abilities and experience. Your answers, in conjunction with your resume, will determine if you are invited to an interview.

Please note you do not need a “password” to use our on-line application system, however you have the option save and return to your application prior to the closing date. In addition to answering the online questions, this position requires you to attach your Resume to complete the application process. Please note, you are not required to submit a cover letter or a statement addressing selection criteria.

Closing Date: Thursday 5 March 2026 at 11:30pm

If you would like to know more, please see the position description or contact Katie Shepard on 0409 099 417 for a confidential discussion.

City of Ryde is committed to Equal Employment and Child Safety

City of Ryde

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