Retail Manager (General) – Health & Fitness

Rouse Hill, NSW

Full-time | Permanent

About the Business

Live Well Health Clubs is a premium, multi-service health and wellness brand operating at the intersection of fitness, lifestyle, and community. Our Rouse Hill club delivers a full ecosystem including gym facilities, group fitness, Pilates, martial arts, recovery services, and membership-based retail offerings.

We are seeking an experienced Retail Manager (General) to oversee the commercial, operational, and people performance of our Rouse Hill location. This is a senior leadership role with responsibility for business operations, team leadership, customer experience, and sustainable revenue growth.

The Role

The Retail Manager (General) is responsible for the overall management and performance of the retail operation, ensuring the club operates efficiently, profitably, and in line with brand and service standards.

Key Responsibilities

Operations & Business Management

Plan, direct, and coordinate the day-to-day operations of the health club in line with commercial objectives
Ensure the retail operation is staffed, resourced, and structured to meet customer demand and business requirements
Develop, implement, and maintain operational policies, procedures, and service standards
Monitor business performance against budgets, forecasts, KPIs, and operational targets
Ensure compliance with WHS, employment legislation, and internal governance requirements

Commercial Performance & Revenue Management

Oversee and optimise membership sales, retail product sales, and service upsells in line with business objectives
Set and manage sales targets, conversion benchmarks, and retention metrics
Analyse sales and financial data to identify trends and implement performance improvement strategies
Support high-value sales conversations and business partnerships where required

Staff & People Management

Recruit, train, roster, supervise, and manage a multi-disciplinary team
Conduct performance reviews, coaching, and ongoing professional development
Maintain high standards of accountability, professionalism, and customer service
Resolve staffing, performance, and customer issues efficiently and professionally

Customer Experience & Brand Standards

Oversee the end-to-end customer journey from enquiry through to long-term retention
Manage escalated customer matters and ensure consistent, premium service delivery
Uphold brand presentation, merchandising, and facility standards across the club

Skills, Qualifications & Experience

Essential Criteria

Minimum 3–5 years’ experience in a retail, fitness, hospitality, or service-based management role
Proven experience managing staff, rosters, budgets, and operational performance
Demonstrated experience overseeing sales performance and revenue outcomes
Strong understanding of retail operations, customer service, and business planning
Ability to analyse financial and sales data and implement improvement strategies
Excellent leadership, communication, and organisational skills

Highly Desirable

Experience in the health, fitness, wellness, or membership-based industry
Track record of improving commercial performance and team outcomes
Experience managing a business unit with multiple revenue streams
Diploma or higher qualification in Business, Management, or a related field

Employment & Visa Considerations

This is a genuine full-time, ongoing position aligned with the skill and responsibility level of a Retail Manager (General). The role requires hands-on leadership across operations, people management, and commercial performance.

Employer sponsorship may be considered for a suitably qualified and experienced candidate, subject to meeting all relevant eligibility requirements.

What We Offer

Salary: $75,000 – $85,000 + superannuation, commensurate with experience
Performance-based incentives
Senior leadership role within a growing premium health brand
Long-term career opportunity with clear performance and growth pathways

How to Apply

Please submit your resume and a brief cover letter outlining your retail management and leadership experience and why you are suited to a Retail Manager (General) role within a premium health club environment.

Live Well Health Clubs

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