Front of House Coordinator

NatMed Natural Medicine Clinic – East Fremantle

This is not a standard reception role.

We’re looking for someone who can step into a key Front of House position at NatMed — someone organised, proactive, and genuinely interested in natural and integrative health.

You’ll work closely with our Front of House Manager and play an important role in keeping the team aligned, accountable, and on track day-to-day.

If you like structure, notice when things aren’t quite right, and naturally take ownership — this will suit you.

Why NatMed?

NatMed is one of Australia’s leading integrative health clinics, with over 25 years in practice and a team of 13 experienced practitioners. Encompassing naturopathy, nutrition, psychology, medical, chiropractic care and more, we are known for our evidence-based, thorough and highly personalised approach, supported by in-house testing and a strong collaborative model of care.

Supportive, down-to-earth team

Integrative, evidence-based clinic

Work that actually makes a difference

Staff discounts on products and services

About the Role

This role sits at the centre of our Front of House operations.

You’re not just here to “do reception” — you’re helping make sure the systems and processes around you are working properly.

You’ll work closely with both the FOH team and practitioners to keep things running smoothly across the clinic.

This is a Monday to Friday role. Start and finish times may vary in line with clinic opening hours, and may include one or more evening shifts. Applications for both full-time and casual employment will be considered.

Key Responsibilities

Deliver a consistently high level of patient care

Ensure a warm, professional experience from arrival through to exit

Oversee daily diary flow and bookings

Run weekly diary checks and identify gaps or inefficiencies

Ensure FOH team tasks and checklists are completed properly

Monitor practitioner messages and ensure they’re actioned

Ensure patient forms are followed up and processed correctly

Support stock, inventory and retail updates

Assist with appt and pricing enquiries

Run weekly FOH meetings alongside the FOH Manager

Ensure clinic policies and procedures are followed consistently

Be a key point of support for other FOH team members

About You

Previous reception experience (medical or allied health ideal)

Highly organised and detail-oriented

Confident communicator

Calm, steady and reliable

Proactive — you take ownership rather than waiting to be told

Comfortable stepping up within a team

Interested in natural health / integrative care

Previous study in naturopathy, nutrition, nursing or health sciences highly regarded, but not essential

At NatMed, we value professionalism, respect and teamwork. This role suits someone who takes pride in doing things properly and wants to play a meaningful role in how the clinic runs.

NatMed Integrated Medicine Clinic

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