Join our team as our eCommerce Coordinator and help foster our customer journey by delivering a seamless and customer-focused online experience across EssilorLuxottica's websites, including Sunglass Hut, Ray‑Ban, Oakley and Costa Del Mar.
In this role, you’ll support the day-to-day running of our eCommerce operations, working closely with Customer Service and our Distribution Centre to ensure a smooth end-to-end customer journey. You’ll also contribute to process improvements, online trading activities, and the delivery of new website features and projects.
Reporting to our E-Commerce Operations Manager you’ll be supported with your eCommerce journey and have lots of cross collaboration with our agency partners, vendors, store operations team and our Global eCommerce team. Please note, this is a 12 Month FTC.
Your Responsibilities
- Act as a liaison between Customer Service and Distribution Centre teams to resolve customer issues related to the website and supply chain
- Collaborate with store operations teams to deliver a seamless omnichannel customer experience.
- Communicate online activities, website enhancements, and updates to internal stakeholders
- Support the backorder process, including reporting and resolution
- Identify and propose improvements to enhance the customer experience
- Facilitate project integration, including discussions, User Acceptance Testing (UAT), and post-launch hypercare
- Investigate customer-reported functionality issues, develop solutions, and communicate updates to stakeholders
About You
- Tertiary education in one of the following fields: Business, Commerce, eCommerce, Digital marketing or Marketing
- 1-2 years relevant experience within retail or eCommerce
- Microsoft Office Suite - particularly Excel
- Excellent written and verbal communication skills
- Highly driven, passionate about online retail & quick to learn
- Strong problem solving and self-management skills with ability to prioritise deadlines
Working at EssilorLuxottica
A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy:
- Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands - OPSM, Sunglass Hut, Oakley, Ray-Ban, Laubman & Pank and EyeQ
- Up to 50% off Oakley eyewear and apparel throughout the year.
- Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage.
- Abundance of local cafes, a major shopping centre and close to public transport facilities
- Volunteering with our charity partner OneSight, including volunteer leave and iChampion ambassador opportunities.
- Wide range of career opportunities across the EssilorLuxottica network
- Complimentary full-time concierge services offering an exclusive hotel-style experience!
- Options for a hybrid working environment
Next Steps
To be considered for this opportunity, please click apply and send your resume today.
*Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in EssilorLuxottica*
