About the company and role: We’re partnering with a well-established national credit provider known for doing things differently — putting people first, leading with integrity, and fostering a culture where you’re supported in your growth.
If you’re someone who thrives on meaningful conversations and making a positive impact, keep reading…
Work for a company that genuinely cares about customers
and you. Support people through difficult moments and create real outcomes. Be part of a supportive, inclusive team that has your back. Grow your career with clear development pathways.
Hours: Monday to Friday, 8:30am – 5:00pm
Key Responsibilities: - Have real conversations with customers — with empathy and professionalism
- Negotiate fair, realistic repayment solutions
- Support customers experiencing financial hardship
- Manage accounts in line with compliance and best practice
- Keep accurate records and contribute to continuous improvement
About You: - Experience in collections or customer-facing roles (lending ideal but not essential)
- Strong communication skills — especially in sensitive situations
- A problem-solver who can balance commercial outcomes with care
- Resilient, organised and proactive
- Knowledge of NCCP/ASIC (a bonus, not a must!)
What's On Offer: - Hybrid working
- Birthday leave + lifestyle leave
- Paid parental leave
- Free weekly Pilates
- CBD location (easy commute!)
- Clear career progression in financial services
- A supportive, down-to-earth team
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“Apply Now” to submit your application, or for a confidential discussion, contact Jade Lawton on 0434 228 334 | jade@iasrecruitment.com.au
