Chatswood, New South Wales
Full-time
Description
Make a splash in your career and join our passionate team delivering safe, fun, and high-quality aquatic programs at Willoughby Leisure Centre.
- Combine customer service, program coordination, and team support to deliver high-quality aquatic programs and swim school operations.
- Enjoy a permanent full-time role (38 hours per week) with a flexible 7-day rotating roster, plus great benefits including RDOs, novated leasing and Fitness Passport access.
- Salary from $67,467.35 - $72,731.81 per annum plus 12% Superannuation.
Make a Difference Where You Work
Play a key role in supporting the delivery of safe, engaging, and high-quality aquatic programs at Willoughby Leisure Centre. In this role, you’ll help ensure the smooth day-to-day operation of the Swim School while providing exceptional customer service and supporting instructors and program staff. Your contribution will help create a positive, fun, and inclusive environment where participants of all ages can build confidence and develop lifelong swimming skills.
Why Join Us?
- Make a Community Impact: Support programs that promote water safety, health, and wellbeing across all age groups.
- Be Part of a Dynamic Team: Work collaboratively with passionate aquatic professionals in a supportive environment.
- Grow Your Career: Gain valuable experience in program coordination, leadership, and aquatic operations.
About The Role
As a Swim School Assistant, you will:
- Prioritise safety at all times, maintaining a fun, high-quality environment in line with WHS and legislative requirements.
- Assist with the coordination and daily operation of Swim School and aquatic programs, including managing bookings, class allocations, scheduling, and program delivery.
- Assess student progress, manage class levels, and provide regular feedback to parents and carers.
- Deliver excellent customer service to all patrons of the Willoughby Leisure Centre with a focus on the Swim School team.
- Respond to all Swim School enquiries and maintain up-to-date knowledge of Centre programs, membership terms, events, and entry fees.
- Support Swim School and aquatic program operations through timely and accurate administration, program planning, development, and evaluation.
- Contribute to program performance, including student participation and retention, program evaluation, and continuous improvement of aquatic programs.
- Provide leadership and support to casual staff, including recruitment, induction, and training, ensuring they are fully informed and knowledgeable about Centre services and programs.
- Contribute to a positive team culture and support Centre objectives through collaboration, meetings, and staff development.
- Ensure equipment is maintained and assist with updating operational procedures and manuals.
- Support reporting, compliance, and business operations, including incident management, data collection, and contribution to planning and budgets.
- Undertake additional duties as required and work flexibly across a 7-day rotating roster.
What You’ll Bring
- Previous experience in a similar position
- Computer literacy, familiarity with software packages and database systems
- Excellent communication skills with a strong focus on customer service
- Advanced knowledge of aquatic programming & delivery
- Knowledge of recreation/leisure centre operations and programs
- Current Australian Teacher of Swimming & Water Safety qualification
- Current Provide First Aid and CPR Certificate
- Current Working with Children Check
Desirable
- Pool Lifeguard Certificate and/or Pool Operations Certificate.
- Current Australian Teacher qualification (Infant & Preschool, Access & Inclusion, Adults, Competitive Strokes).
- AUSTSWIM and Royal Life Saving Swim Teacher Assessor
- Squad coaching experience
- Knowledge of Perfect Gym software
- Tertiary qualifications in Sports Administration / Human Movement Studies or equivalent
- Current Drivers Licence
- Train the trainer qualifications
How To Apply
Visit https://www.willoughby.nsw.gov.au/Council/Working-with-us/Careers to apply or learn more including all about the range of benefits on offer at Willoughby.
For more information, contact Simone Skewes, Swim School Team Leader, at Simone.Skewes@Willoughby.nsw.gov.au or on 02 9777 7663.
Applications should address all the key responsibilities outlined in the Position Description. The Position Description (PD) is located in the Job Attachments section of the job listing.
Successful candidates may be required to undertake pre-employment screening including police and qualification checks.
Applications close: Sunday, 19 April 2026 at 11:30pm
Please note recruitment activity may commence before the closing date.
At Willoughby City Council, inclusion, diversity and belonging are core to how we work and how we recruit. We are committed to building a workplace that reflects the diversity of our community – one where everyone feels respected, valued and supported to contribute fully. We welcome applications from people of all backgrounds, abilities and identities – including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse individuals, LGBTIQA+ communities, veterans, and people of all ages. If you require adjustments during the recruitment process, we encourage you to let us know. We are committed to ensuring an accessible, inclusive and barrier-free experience for every candidate.
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