Experience - Experience Consultant

Virgin Active Australia • 567 Collins St, Melbourne VIC 3000, Australia • 3w ago

Drive sales, earn commission, deliver extraordinary experiences
Iconic brand inspiring our Collins Street, Melbourne community to change lives through wellness
Full-time gig, free gym membership, discounted personal training, and more benefits

Who are we?

There's never been a better time to join Virgin Active! We have the best talent, doing the best work of their lives with meaning. Our continuous focus on inspiring people to live an active life is what unites us and sets us apart in our vision to be the world's most loved exercise brand.

We are part of the Virgin group of companies worldwide and launched our Australian business in 2008 with one club, five studios and a dedicated team of just 50 people. Today, we have a team of nearly 1,000 people and we're building a collection of iconic locations in Sydney and Melbourne.

Located just steps from the Collins/King Tram stop, or Southern Cross Station, our spacious 4,397 sqm Collins Street club is your go-to location for work, rest, and play. Inside you'll find 7 group exercise studios for classes including Reformer Pilates, Grid Training (HIIT), Yoga, Cycle, Barre (and more), a large open gym with Technogym equipment, a sparkling 25m swimming pool, spa & sauna, indoor climbing wall and sleep pods. We've also catered for your post-workout-self, with luxury changeroom amenities including Dyson Supersonic™ hairdryers, ghd® straighteners and Apelles products. It's the experience your workout deserves..

Your gig

Reporting to the Experience Manager, you'll ensure sales targets are met and there is complete member satisfaction in all interactions.

In a nutshell:

You'll get to know every prospect inside-out - their goals, needs, and decision-making style - and build relationships that last.

You'll actively drum up leads through inbound inquiries, free guest passes, and by getting out into the community.

You'll connect with potential members everywhere - online, in-person, at events - and spread the word about Virgin Active's unique social wellness vibe.

You'll wow prospects with personalised consultations and tours, uncovering their wellness goals and showing them how Virgin Active can help them crush them.

You'll tailor every pitch, spotlighting our classes, programs, and community to match exactly what they need.

You'll turn interest into action, clearly sharing the benefits of joining and making the decision to sign up an easy "yes."

You'll craft the perfect membership package, handle objections like a pro, and close the deal with confidence.

You'll keep the excitement alive post-sign-up, checking in with new members and guiding them through everything Virgin Active has to offer - from classes to PT to recovery.

You'll keep admin tight and the club safe, making sure everything runs smoothly for members and teammates.

You'll always find ways to go the extra mile, especially when it's least expected (and most delightful).

All about you

You have >1 year of relevant experience and flexibility to work a non-traditional schedule. You have aligned experience. You know what it's like to work with a high-profile consumer brand and thrive on exceeding performance targets. You may also have some retail or hospitality sector experience. A+ for you

You are people-focused. You enjoy learning about their needs and coming up with personalised and complete solutions. You're patient, level-headed and cool under pressure. Kicking sales targets out of the park by delivering impeccable customer service makes you feel warm and fuzzy inside. You are self-assured. You listen intently. You speak eloquently. You can explain just about anything to anyone and you're comfortable communicating at all levels. You're authentic when you express yourself. People trust your judgement.

You are driven. You're perceptive, you ask questions and you strive to understand. You enjoy solving problems and have incredible persuasive ability. You don't get flustered easily. You're comfortable managing your time and can be counted on to reach targets.

You have a can-do approach. You think on your feet. You're cool with ambiguity and you roll with the punches when things change. You're motivated to continually improve. Whatever a member needs, whatever a member is looking for, you help them find it

What you'll get from us