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Join an iconic brand built on a human touch with a playful side
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Permanent full-time gig at Bondi Junction with state-of-the-art facilities
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Free gym membership, discounted PT + more benefits
There's never been a better time to join Virgin Active! We have the best talent, doing the best work of their lives with meaning. Our continuous focus on inspiring people to live an active life is what unites us and sets us apart in our vision to be the world's most loved exercise brand.
We are part of the Virgin group of companies worldwide and launched our Australian business in 2008 with one club, five studios and a dedicated team of just 50 people. Today, we have a team of nearly 1,000 people and we're building a collection of iconic locations in Sydney and Melbourne.
Virgin Active Bondi Junction is your be-all workout retreat, right in the heart of the East. Spread over eight levels and covering 1,370 sqm, the club features purpose-built studios for Cycle, Boxing, Reformer Pilates, Yoga and Grid Training (HIIT), plus a strength, cardio and outdoor functional training zone. We've also catered for your post-workout-self, with luxury changeroom amenities including Dyson Supersonic™ hairdryers, ghd® straighteners and Apelles products. It's the experience your workout deserves.
All about the gig:
Reporting to the Club General Manager this role balances leadership across five key pillars: People leadership, Commercial leadership, Operational leadership, Service leadership and Functional leadership.
In a nutshell:
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You'll lead, coach and develop your team through regular feedback, performance conversations and structured development plans.
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You'll create a positive, inclusive and safe team culture aligned with Virgin Active values.
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You'll recruit, onboard and retain top talent for your department as well as manage performance issues promptly, fairly, consistently and in line with policy.
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You'll drive revenue, retention and key commercial KPIs relevant to your function and support cross-department collaboration to achieve overall club targets.
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You'll deliver club systems, processes and brand standards consistently across your department.
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You'll act as Manager on Duty and First Aid Officer when required, providing calm leadership during incidents.
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You'll identify performance risks early and take action to prevent disruption.
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You'll ensure your team delivers warm, welcoming and professional interactions with members.
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You'll respond effectively to feedback, complaints and service recovery opportunities.
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You'll role model service behaviours and set the tone for the club experience.
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You'll implement and embed the Virgin Active Host Strategy within the club, translating service principles into consistent daily routines, behaviours and operational execution across the club.
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You'll provide direct leadership oversight of Reception and Operations Assistant execution, ensuring arrival experience, member support and operational presentation standards are delivered consistently.
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You'll embed and sustain operational presentation standards across member spaces, including changeroom hygiene, amenity stocking, uniforms, class changeover readiness and gym floor cleanliness, ensuring environments remain consistently member-ready.
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You'll track and analyse member feedback via NPS, CSAT and Google reviews, translating metrics, feedback and insight into practical improvements that strengthen day-to-day service execution.
About you:
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You're warm, honest and genuine with 3-5+ years' experience in customer service, hospitality or member-facing environments, with demonstrated exposure to team leadership and service delivery standards.
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You’re pure heart. You lead with authenticity, care and integrity. You show up with empathy and fairness, and create an environment where people feel safe, supported and inspired to give their best.You get a kick out of creating unexpected experiences which make people go wow!
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You see the big picture. You understand how your role connects to the wider club and business goals. You think strategically, make informed decisions and help your team understand the purpose behind their work.
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You don’t shy away from tough conversations. You communicate clearly and respectfully, even when it’s uncomfortable. You address issues early, give honest feedback and use challenges as opportunities for growth.
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You have the flexibility to work a non-traditional schedule and may also have some hospitality qualifications. A+ for you
What we offer you:
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A brand built on a human touch with a playful side
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A culture that's all about inspiring people to live an active life
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A free membership for you (and your buddy) to workout at our clubs
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Discounted personal training
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Special deals with our retail and service partners
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Work/life balance with flexible options
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Paid parental leave to spend time with your new little human
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Regular personal and professional development
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Confidential 24-hour support via our employee assistance program
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We like to be normal, not formal
Life’s too short for boring jobs. If you’re driven by people, performance and purpose, this is where you belong.
