Spa Supervisor & Trainer
https://careers.ihg.com/en/job-details/?jobref=Spa+Supervisor+-+InterContinental+Hayman+Great+Barrier+Reef%7cGB%7c157615#55379
^Apply here^
About Us
IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.
About the Role
As Spa Supervisor you will play a key role within the guest services team, inspiring and motivating a dedicated group of therapists while supporting the Spa Manager in the day to day operations of the spa.
This is a rare opportunity to deliver holistic wellness experiences to InterContinental Hayman Great Barrier Reef guests in a truly unique ultra luxury island environment. You will provide treatments that relax, rejuvenate and educate, while representing a globally recognised brand.
****Training and experience in Subtle Energies and or Elemis is highly regarded for this role, as these premium skincare brands form an integral part of the spa’s treatment philosophy and guest experience.***
About You
You must hold a recognised qualification in Beauty Therapy and have full working rights in Australia. We are seeking an enthusiastic, polished and professional team player who consistently delivers exceptional service and exceeds guest expectations.
The ideal candidate demonstrates a strong commitment to the beauty, health and wellness industry, with genuine passion for creating personalised and memorable guest journeys. Experience within a hotel or resort spa environment is highly regarded.
You will perform up to five treatments per day, with designated days allocated to administrative and supervisory responsibilities. This balance allows you to remain hands on with guests while supporting leadership duties including rostering, training, reporting and overall spa operations.
In this role, you will:
• Support daily spa operations and lead the team on shift
• Maintain high standards of service, cleanliness and presentation
• Communicate clearly and professionally in a fast paced environment
• Mentor and guide team members to strengthen performance
• Manage guest feedback with confidence and discretion
• Contribute to achieving revenue, retail and treatment targets
Strong organisation, attention to detail and the ability to remain calm under pressure are essential. Previous supervisory or leadership experience is highly regarded.
What we offer
- World class colleague facilities including excellent subsidised on-island accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.
- An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
- Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training and optional courses.
- IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.
How to Apply
Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers/ or click the ‘Apply Now’ button.
We also invite you to learn more by following our social channels:
- Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
