Positions are available in Adelaide, Brisbane, Melbourne and Sydney.
Position Overview
Reporting to the Team Leader, Digital Practice & Improvement and as part of the National Digital Practice, Court Support & Improvement Team, Digital Practice Officers (DPOs) play a critical role in supporting digital transformation across the Federal Court of Australia (FCA), the Federal Circuit and Family Court of Australia (FCFCOA) and the National Native Title Tribunal (NNTT).
DPOs ensure that the judiciary, judicial support staff, court staff, practitioners, and other Court users are well-trained and effectively supported in adopting digital practices, enhancing the digital capabilities of both internal and external stakeholders. Acting as the primary point of contact for digital practices, DPOs deliver high-quality, responsive, and user-focused services, promoting the use of technology to streamline litigation processes.
Key responsibilities include identifying opportunities for improvement, leveraging technology to enhance efficiency, and supporting the Courts’ shift towards a more digitised, efficient work environment. DPOs will host workshops with stakeholders, using journey mapping and personas to document current processes and identify areas for improvement, and present findings in clear, actionable formats to guide future solutions.
Through discovery and engagement methods, DPOs will work to understand and address stakeholder needs, challenges, and opportunities, contributing to project delivery and implementing process improvements. This strategic role drives end-user adoption and engagement with digital practices, ensuring strong support and advocacy for the needs of all court users.
Major Activities
- Assisting chambers and courtroom support staff with the practical arrangements of digital litigation (electronic hearings, video-conferencing equipment, live streaming) such as conducting test calls, liaising with third party providers and proactively monitoring and maintaining records of digital practice issues and opportunities.
- Provide prompt and professional support, advice and training on digital practices to the judiciary, registrars, staff, the legal profession and other Court users, including the use of hardware and software.
- Coordinate and conduct local training sessions, including to the judiciary and for on-boarding new associates/court staff, and sharing knowledge and expertise to encourage skill development in relation to digital practices.
- Promote and develop digital practices in your location and provide a channel for the judiciary, staff, the legal profession and other Court users to raise improvements.
- Be proficient in the use of new and future Case management systems and Court business applications such as Webex, Microsoft 365, YouTube and iPads.
- Execute discovery and produce visual aids (journey maps, personas, swim lane diagrams and more) to help understand current processes, identify areas with opportunity and present findings in an easily digestible way.
- Validate and test proposed solutions, while raising user awareness and engagement based on best practice and industry standards.
- Use Human Centred Design (HCD) methodologies for the design and delivery of solutions, services, and process improvements.
- Advocate and assist in the seamless implementation of change including the preparation and development of user guides for existing and new digital practices and providing training on Court hardware / software.
Competencies & Attributes
The person for this role will possess the ability to:
- Be adaptable and problem-solving in a often-demanding environment
- ‘Think-outside-the-box’, be innovative and identify opportunities for improvement
- Comfortable when contributing to and participating in workshops, meetings and stand-ups, both remotely and in person
- Confident in asking the right questions to avoid making assumptions, extracting the required answers and information, while taking a holistic view to presented problems.
- Communicate and build relationships, including actively listening to the needs of the judiciary, colleagues and other Court users
- The ability to work with a range of technical and non-technical individuals across the courts
- Work autonomously and as an effective member of a team, including providing support to other members of the team as necessary and ensuring shared knowledge and experience across the three federal courts
- Provide training and support to new and experienced users
- Undertake project, investigative and administrative tasks
Reporting Relationships
The Digital Practice Officer (DPO) is a role within the National Digital Practice, Court Support & Improvement Team, reporting to the Director, Digital Practice, Court Support & Improvement. Collaborating with team members, the Manager, and Team Leader, Digital Practice & Improvement, DPOs focus on promoting and adopting digital practices, supporting digital litigation, and leveraging courtroom technology. They also host workshops to map processes, identify opportunities for improvement, and implement efficient workflows to enhance technology use and user experience.
Formal Qualifications
While there are no formal qualifications for the role, experience in the application of digital practices, consultation, user experience, and/or litigation or courtroom procedures in a legal or court environment is highly desirable.
Selection Criteria
- Well-developed skills to communicate effectively with the judiciary, chambers, staff, legal practitioners, and other external stakeholders including providing reasoning and argument to support change and gain audience support.
- Demonstrated understanding of Court practices and procedures, and business applications, or the ability to quickly attain this understanding, and the application of digital practice and litigation in a Court environment.
- Demonstrated ability to confidently promote, build and maintain effective internal and external working relationships including techniques to motivate others and implement change.
- Demonstrated ability to use specialist knowledge and expertise to address complex problems, to provide advice and training, and to identify solutions and opportunities in an often time-constrained environment.
- Demonstrated ability to perform research and analysis, prepare documentation, and present easily digestible information for others to use to inform decision-making about digital practice and related initiatives.
Salary
$88,834 - $96,829 per annum, plus 15.4% superannuation.
Applications close on Monday 25 May 2026 at 11:30pm (AEST).
Eligibility
Employment with the Court is subject to the conditions prescribed in the Public Service Act 1999, and the following:
- Australian citizenship – the successful applicant must hold Australian citizenship.
- Security and character clearance – the successful applicant must satisfy a Police Records Check and may also be required to complete security clearances during their employment.
- Successful applicants engaged into the APS will be subject to a probation period.
Interested candidates who have received a redundancy benefit from an APS agency are welcome to apply but note that they cannot be engaged until their redundancy benefit period has expired.
Contact Officer
For more information contact Monica Quick (Team Leader, Digital Practice & Improvement) by email monica.quick@fedcourt.gov.au or phone (03) 8638 9605
